Frequently asked questions

Standard US delivery is estimated at 2–14 days: 0–1 handling day plus 2–13 transit days. Standard shipping costs $5.99 per order.

Request a return within 30 calendar days of delivery. We accept new and lightly used items that are clean and complete. Ordinary returns are by mail to our authorised return address, at the customer’s actual postage cost. We do not offer exchanges.

Eligible refunds are expected to reach your original payment method within 30 calendar days after our partner receives the returned item, or after we approve a refund without a return.

No. For ordinary returns, you arrange return shipping after we provide the authorised address.

Email support with your order reference and the item you want to return. Wait for the authorised return address before sending a parcel.

Each piece is sold in the selected version shown on its product page. Compare its metric and US measurements with jewelry you already wear. An open cuff span is not your wrist circumference. Our Size Guide explains how to measure; worn photographs illustrate styling and do not guarantee fit.

The business name is Ashley Till. Our email and business address are listed below.