Returns & refunds

Return window

Request a return within 30 calendar days of delivery. You pay the actual return postage for an ordinary change-of-mind return. We accept new and lightly used pieces that are clean and complete. No restocking fee applies. These conditions do not remove rights concerning faulty, damaged or incorrect goods.

Start a return

1. Email us with your order reference and the piece you want to return. If it was a gift and you do not have the reference, tell us what information you have so we can help locate the order.

2. Wait for our authorization and return address. We provide mailing instructions by email. Do not send returns to the business address below.

3. Mail the item using those instructions and keep proof of posting. For ordinary returns, you arrange postage; we do not supply a prepaid return label.

Your refund

Eligible refunds are expected to reach your original payment method within 30 calendar days after our partner receives the return. If we approve a refund without a return, that period starts on approval. We check the returned item before confirming eligibility. If there is a problem with its condition, we explain what we found rather than silently rejecting the request.

A refund that has not appeared

Check the original payment account and any refund confirmation first. If the stated refund period has passed, email us with your order reference. We can check the refund status with the payment processor. Never send your full card number or password.

Damaged, faulty or incorrect items

Email us with the order reference, a description and photos when available. We will explain the next steps. For a confirmed faulty, damaged or incorrect item, you can choose a replacement or a full refund at no cost to you. We cover required return postage. Ordinary change-of-mind conditions do not override your statutory rights.

Exchanges

We do not offer exchanges. Return an eligible piece under this policy and place a separate order if you want another item.

Canceling an order

Email us immediately if you want to cancel. Cancellation before shipment is free. If the parcel has already been handed to the carrier, we cannot stop it; you can request a return after delivery under this policy.

If we cancel

If we cannot fulfill your order, we email you the reason and refund the full canceled order, including shipping, to the original payment method. This can happen if an item becomes unavailable or we cannot deliver to your address. Refunds required by law are not delayed by our ordinary return process.