Ashley Till
Shipping policy
Delivery at a glance
Standard US shipping costs $5.99 per order. Total delivery is estimated at 2 to 14 calendar days. We usually prepare an order within 1 calendar day; transit is estimated at 2 to 13 calendar days after handover. These are estimates, not guaranteed arrival dates.
Where we deliver
We accept delivery addresses in the 50 US states and Washington, D.C. We do not offer delivery outside this area, including US territories and APO/FPO addresses. Contact us before ordering to a PO box so we can check whether the delivery service can use it. If we cannot serve your address, we cancel and refund the full order, including shipping.
Order cutoff
The cutoff is 15:00 Eastern Time (America/New_York), following local daylight saving changes. Orders after this time enter the next handling day. Our current handling and transit estimates count calendar days, Monday through Sunday. A cutoff does not promise same-day shipment.
Tracking
Keep the order reference displayed after payment. Use Track My Order to view available tracking information. A carrier may not scan a parcel immediately after receiving it. If tracking stops moving or your estimated delivery window passes, email us with your order reference. We investigate with our fulfillment partner and the carrier. Items may arrive in separate parcels.
A delay before shipment
If we cannot send your order within the stated handling time, we will email you a revised shipment date and explain your choice to wait or cancel for a full refund. We obtain agreement to a delay when required. If you decline the delay, we refund the unshipped order, including its shipping charge.
An incorrect address
Check your delivery address before paying. Email us immediately if it needs correcting. We can attempt a change before shipment but cannot promise to redirect a parcel already with the carrier. If a parcel returns to us, we will explain the available refund or reshipment options before asking you to pay anything further. We do not charge you to fix a carrier error.
Missing or damaged parcels
If tracking says delivered, check the delivery photo, safe places and other members of your household. If the parcel is still missing, email us. If an item arrives damaged or incorrect, keep the packaging and include photos with your message. We handle the carrier investigation; you do not have to file the carrier claim yourself. A confirmed lost shipment or damaged or incorrect item is resolved by replacement or refund at no cost to you.
Tax and import charges
Checkout shows the tax position before you pay and collects sales tax where the law requires it. A carrier or customs authority may request import duties or brokerage charges separately; those charges are not included in checkout.
Returns
Our Returns & refunds policy explains the return window, who pays return postage and how refunds work. Email us before mailing a return. The business address below is not a return destination.
Contact information
Legal business
Ashley Till
1 Bruckner Blvd, Suite 515, Bronx, NY 10454, United States
Support hours
Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York)
We usually reply within 1 business day.